Documentation Category: Charitable Guides

  • How to Build Automations Using Your AI Assistant and Charitable

    Requires: Charitable Pro plugin 1.8.19.1+Pro plan and higherAutomation Connect 2.4.0+WordPress 6.9+ Do you want to build or change an automation by describing it, instead of putting it together card by card? From Automation Connect 2.4.0, an AI assistant such as Claude or ChatGPT can list your automations, build new ones, edit and duplicate them, preview…

  • How to Merge Duplicate Donors in Charitable

    Find donor records that share a name, review each pair, and combine them into one. Every merge can be undone.

  • Text Block Field

    Add your own headings, paragraphs and lists anywhere in a visual donation form. A Text Block shows words to the donor and collects nothing.

  • Fliers and Posters

    Requires: Charitable Pro plugin 1.8.16+Pro plan and higherCharitable Ambassadors 3.4.7+ Do your fundraisers need something to hand out at a race, pin on a noticeboard or leave on a staffroom table? Charitable Ambassadors gives you 2 printables for that, and both print straight from the browser. You don’t need a design tool or a PDF…

  • Activity Tracking

    Requires: Charitable Pro plugin 1.8.16+Pro plan and higherCharitable Ambassadors 3.4.7+ Do you want your peer-to-peer fundraiser pages to show more than the money raised? A read-a-thon counts minutes. A walkathon counts miles. A food drive counts meals packed, and a volunteer day counts hours given. Activity lets your fundraiser pages show that progress alongside the…

  • Rewards on Peer-to-Peer Campaigns

    Requires: Charitable Pro plugin 1.8.16+Pro plan and higher Do you run peer-to-peer fundraising and want every fundraiser page to offer the same rewards? With Charitable Ambassadors, rewards attached to the parent campaign appear on every fundraiser page underneath it. This guide covers how inheritance works, how to set it up, the 2 checks that explain…

  • Charitable Rewards: Donor Experience

    Requires: Charitable Pro plugin 1.8.16+Pro plan and higher A donor who earns a reward shouldn’t have to email you to find out what they got. Rewards shows their claims everywhere a donor already looks. This guide covers the donation receipt, the donor dashboard, the My Donations shortcode, the reward cards shortcode and the levels mini…

  • Charitable Rewards: Reporting

    Requires: Charitable Pro plugin 1.8.16+Pro plan and higher Do you want to know whether your rewards are bringing in gifts, and whether any packages are waiting to be posted? The Rewards Overview answers both on one screen. This guide covers the attention banner, the headline tiles, the chart, the Rewards Status checks, the tables, and…

  • Charitable Rewards: Tax Receipting and Fair Market Value

    Requires: Charitable Pro plugin 1.8.16+Pro plan and higher Do you need your donation receipts to show the right deductible amount when a donor receives a reward? When a donor gives $75 and receives a tote bag valued at $12, they’ve made a $63 gift and received a $12 tote. US rules call this a quid…

  • How to Use the Setup Wizard in Charitable Rewards

    Requires: Charitable Pro plugin 1.8.16+Pro plan and higher Do you want to set up your first Charitable reward without learning every setting first? The setup wizard walks you through building 1 reward from scratch in about 3 minutes. This guide covers each of the 6 wizard steps, the starter examples it can add, and how…

  • Charitable Rewards: Levels Mode

    Requires: Charitable Pro plugin 1.8.16+Pro plan and higher Do you want donors to pick a giving tier, the way a crowdfunding campaign works? In levels mode, donors don’t type an amount. They pick a card, and the card sets the amount. This guide covers how levels differ from rewards, what each level can carry, recurring…

  • Charitable Rewards: Donor Perks and Giving Levels for WordPress

    Requires: Charitable Pro plugin 1.8.16+Pro plan and higher Do you want to thank your donors with something more than a receipt? Charitable Rewards lets you offer a perk for giving, like a name on your donor wall, a downloadable impact report, a tote bag in the mail, or a year in your friends circle. This…

  • Charitable Rewards: How to Deliver Rewards

    Requires: Charitable Pro plugin 1.8.16+Pro plan and higher Do you want to know how a digital download or a posted item actually reaches your donor? Two of the 4 reward types need delivery, with digital rewards sent by email and physical rewards sent by mail. This guide covers both. It explains the 3 kinds of…

  • Charitable Rewards: How to Create Rewards

    Requires: Charitable Pro plugin 1.8.16+Pro plan and higher Do you want to build a set of rewards you can use across all your campaigns? In Charitable Rewards, your rewards live in a catalog, which is a shared library you build once and use for any campaign. This guide covers the 4 reward types, the fields…

  • Claims and Fulfillment in Charitable Rewards

    Requires: Charitable Pro plugin 1.8.16+Pro plan and higher Do you need to keep track of which donors earned a reward and what still has to be sent? Every time a donor earns a reward, Charitable Rewards writes a claim, which records who earned what, on which donation, and what still needs to happen. This guide…

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ambassadors New

🖨️ Introducing Fliers and Posters: Raise Money Away From the Screen!

A lot of peer-to-peer fundraising happens away from a screen: at the finish line of a 5K, on a school noticeboard, in an office kitchen. Charitable Ambassadors 3.4.7 adds 2 printables, a fundraiser flier carrying each fundraiser’s own story and QR code, and a recruitment poster that signs new fundraisers up. Both open as a normal web page and print straight from the browser. Why this is important:

  • 🏁 A flier for every fundraiser: Each one carries that fundraiser’s own photo, story and goal, with a QR code that opens their page rather than your main campaign.
  • 📌 A poster that recruits: It shows “Now Recruiting” above your campaign name with a large QR code that opens your sign-up form, so someone can start fundraising without waiting on a link from you.
  • 🪄 No design tool needed: Both printables render as a normal web page and print from the browser, with no PDF plugin and no designer.
  • 📄 2 flier layouts: Hand out carries the full story for giving to friends and family, and Post up carries a short hook with 5 tear-off tabs for a noticeboard.
  • 🛡️ Off until you switch it on: Fliers stay off after the update until you enable them under Charitable » Ambassadors » Other » Fliers, and only the owner or an administrator can open one.

Check out our announcement here.

Improvement Payments

💸 Introducing Tiered Rates for Fee Relief: Match the Ask to the Gift!

Fee Relief asks your donors one short question at checkout: would you like to cover the processing fee on this gift? Until now that question used a single rate for every donation on a gateway, so a $10 gift and a $500 gift were asked for the same percentage. Fee Relief 1.3.0 lets you set as many donation bands as you like, each carrying its own rate. Why this is important:

  • 🪙 Gentler on small gifts: A fixed transaction cost is a far bigger share of a $10 donation than a $500 one, so bands let you ask for less at the bottom.
  • 🎚️ As many bands as you need: Each band carries its own percentage and its own fixed amount, and the top band runs on with no upper limit.
  • 🛑 An optional ceiling: A Maximum fee field stops any donor being asked for more than a number you choose, however large the gift.
  • 🔌 Set per payment gateway: Stripe can run on four bands while Windcave and Payfast stay on a single rate, because bands belong to a gateway and not to your whole site.
  • 🛡️ Nothing changes until you say so: Your current rates stay exactly as they are until you switch Use Tiered Rates on under Charitable » Settings » Advanced » Fee Relief.

Check out our announcement here.

Donations Improvement

📊 Your Pro Dashboard Can Now Compare, Export, and Score!

Most fundraising dashboards only tell you how much you have raised. Charitable Pro 1.8.19 rebuilds the dashboard and the Reports Overview around the harder questions: whether anything is broken, whether this period beat the last one, and which single change would make the most difference today. Why this is important:

  • 📈 Every figure has a trend: Pick a period and the tiles and the chart move together, with each total shown against the previous period.
  • 🗓️ Charts that stay readable: Short ranges group donations day by day, while longer ranges group by week or month, so a full year reads as a curve instead of a flat line.
  • 🔀 Compare any 2 periods: Not just consecutive ones, so you can ask how this December did against last December. That matters because fundraising is seasonal.
  • 📤 Export the whole summary: Send the full overview out as CSV or PDF, ready for a board pack or a funder report.
  • 🎯 Score your setup for free: Have your fundraising setup scored, so the one change worth making next is the one you can see.

Check out our announcement here.

Feature New

🎟️ Introducing Charitable Events: Sell Tickets Inside Your Campaigns!

Most nonprofits sell event tickets in one tool and collect donations in another, which leaves two sets of reports and a manual match at the end of the year. Charitable Events brings both together, selling tickets through the same donation forms and payment gateways you already run in Charitable. Why this is important:

  • 🎟️ Every ticket is a donation: Ticket sales run through the gateway you already use and count toward the campaign goal, with everything managed under Charitable » Events.
  • 📱 QR check-in from any phone: Each attendee gets their own QR code on the receipt, and volunteers scan at the door through a check-in link that needs no WordPress account.
  • 🧾 Receipts ready for tax time: Give each ticket type a fair market value, and Charitable puts the correct tax-deductible amount on every donor receipt.
  • 📋 Attendee details at checkout: Ask every guest for a meal choice, shirt size, or access needs, with a separate attendee record created for each ticket.
  • 🗓️ Blocks and calendars included: Three editor blocks plus Sugar Calendar and The Events Calendar support put your events where supporters already look.

Check out our announcement here.

ai New

🚀 Unleash AI Power in Charitable!

Your AI assistant can now build, edit, and manage your Charitable fundraising campaigns directly — just by asking. With Charitable Pro adding write support for the WordPress Abilities API, tools like ChatGPT, Claude, and Cursor can handle full administrative actions safely through MCP. Why this is important:

  • 🤖 Campaign creation in plain language: Prompt your assistant with a goal like “Set up a fundraiser for the shelter with a $5,000 goal”, and it builds a real draft campaign complete with suggested donation tiers.
  • 🎨 Instant donation form tweaks: Add custom fields, change button colors, or reorder elements without diving into form settings.
  • 📝 Offline gift logging: Tell your assistant about cash or check gifts, and it will match donor emails and record transactions into your history.
  • 🛡️ Safety and control by default: Write access stays strictly off until turned on in Charitable » Tools » AI MCP, keeping read-only reporting safe by default.
  • 📜 Full audit logging: Every change made by an AI assistant is tracked under Charitable » Tools » Logs, so you always know who (or what) updated your site.

Check out our announcement here.