REPLY INSTANTLY TO DONORS

Stop Copying Email Addresses and Start Thanking Donors Instantly

Reply directly to donation notifications with one click. Charitable’s reply-to feature lets you send personal thank you messages without the hassle of copying emails or opening new tabs.

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Reply to donors main feature

Turn Every Donation Notification Into a Relationship-Building Opportunity

Get smart email features that make it simple to connect with donors right from your inbox.

Get instant notifications when donations arrive so you can respond right away.

Hit reply on donation notifications and the donor’s email fills in automatically.

Turn the feature on or off with a simple switch in your email settings.

Send professional tax receipts that feature your organization’s branding and information automatically.

Customize donation notifications with your logo, colors, and messaging to match your brand.

Reply directly to offline donation notifications just like you do with online gifts.

Configure your settings once and Charitable handles the rest.

Send heartfelt thank you messages without the copy-paste routine slowing you down.

Send donation alerts to multiple team members so everyone stays informed and responsive.

Why You’ll Love The Reply To Feature From Charitable

Charitable offers a powerful and affordable way to manage donor replies, so you can connect instantly with donors and build stronger relationships.

Instant Emails

Respond to Donors in Seconds

You don’t need to jump through hoops to thank your supporters anymore. When a donation comes in, just hit reply and type your message.

The donor’s email address fills in automatically, so you can send a personal thank you in seconds.

Quick responses show donors you care about them, not just their money.

Instant replies

No copy-paste needed

Personal connection

Reply to donor
Charitable email customizations

Personalized Emails

Build Stronger Donor Relationships

Personal thank you messages make donors feel appreciated and seen.

When you respond quickly with a heartfelt note, donors remember that experience. They’re more likely to give again and tell others about your cause.

Our reply-to feature removes every barrier between you and your supporters.

Increased donor retention

Memorable experiences

Easy follow-ups

Customizable Templates

Professional Branding Without the Work

Use our premade templates to get started. Simply customize your emails and receipts to include your logo, colors, and messaging.

Donors receive professional communications that build trust in your organization.

Your emails look polished without spending hours on design.

Custom branding

Professional appearance

Consistent messaging

Email settings feature
Reply to donor email

Emails on Auto-Pilot

Save Time With Smart Automation

Configure your email settings once and let Charitable handle the rest. Notifications go out automatically when donations arrive. Receipts send themselves. Your team gets alerts without you lifting a finger.

You can focus on your mission instead of managing email logistics. The system works in the background while you build relationships and raise funds.

Automatic notifications

Hands-free operation

Save admin time

Ready to Start Smart Fundraising With Charitable?

Get started with Charitable Pro today. We’re so confident you’ll love it that we back every purchase with our 14-day money-back guarantee – giving you the freedom to explore risk-free.

See How Easy It Is To Set Up A Fundraiser With Charitable

Here’s What Our Customers Have To Say

Reply To Donors –
Frequently Asked Questions

Do you have a question about Charitable’s feature to reply to donors instantly? See the list below for our most frequently asked questions. If your question is not listed here, please contact us.

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Donor Management

Donation Management

Manage donation records and donor profiles with ease.

Auto-created records

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Recurring Donations

Convert one-time donors into loyal, long-term supporters.

Enable automated recurring payments with ease

Provide donor accounts for seamless contribution management

Offer flexible donation frequencies to suit individual preferences

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What's New In Charitable

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Improvement Payments

💰 Accept Recurring Donations with Windcave and Charitable

A donor sets their gift up once on Windcave’s secure payment page, and Charitable bills every renewal after that on schedule. Why this is important:

🏦 Organizations banked in New Zealand or Australia: monthly giving on the gateway your bank already set you up with, with no second processor to onboard.
⛪ Churches taking regular tithes and offerings: congregants set their own schedule once, which is the simplest way to launch recurring church giving without a separate platform.
🌏 Groups with donors in several currencies: Windcave handles more than 20, so a supporter can give in the currency they actually hold.
📅 Operating funds rather than one-time campaigns: switch on Recurring Only mode and the one-off option disappears, so every gift to that campaign is a subscription.
🧾 Teams with no developer on staff: 3 sets of credentials pasted into a settings page, and no code anywhere.

Check out our announcement here.

automation update

⚡ Visual Automation Builder: Drag and Drop With No Code!

Charitable Automation Connect 2.3.0 introduces the Visual Automation Builder, a full-screen canvas that lays each automation out as a flow of connected cards: a trigger, optional conditions, and a list of actions that run in order.

🧩 Many actions, one trigger: Tag a donor, send an email, add a note, and fire a webhook from a single event, dragged into any order.

✉️ Act inside Charitable: New Send Email, Tag Donor, and Add Donor Note actions run with no external service required.

🔤 Merge tags: Personalize emails and notes with live fields like {first_name}, {total}, and {campaign_name}.

🔁 Apply to existing donors: Run Tag Donor and Add Donor Note against the donors you already have.

🖥️ Canvas or Simple: Switch views anytime, and automations built before 2.3.0 keep working unchanged.

Read more here.

Integration updated

📬 Introducing Brevo for Charitable: Turn Donors into Subscribers Automatically

The moment a supporter makes a gift is when they are most engaged. With the new Brevo integration for Charitable, you can automatically turn those one-time donors into long-term subscribers without touching a single spreadsheet.

Simply collect donor consent right on your donation form and start your welcome series immediately.

What’s New:

🔄 Automated Subscriber Sync: New donors who opt in are added straight to your Brevo contact list as soon as their payment clears—no manual exports or CSV imports required.

🎯 Granular Consent & Opt-In Control: Customize your checkbox label, choose whether it defaults to checked or unchecked, or turn on Brevo double opt-in to keep your list clean and compliant.

📋 Per-Campaign List Mapping: Route supporters to your global email list or map specific campaigns to targeted Brevo lists to tailor your follow-up messaging.

⚡ 5-Minute Setup: Connect instantly by pasting your Brevo API key into the Newsletter settings, map your contact fields, and start building your email list on autopilot.

Ready to grow your mailing list? Brevo is available now starting on the Charitable Plus plan—connect your account today!

recurring donations updated

💳 Introducing Card Updates: Fix Expired Cards Without Losing Subscriptions!

newExpired or updated credit cards are one of the biggest silent leaks in recurring fundraising. With Card Updates in the Recurring Donations extension, donors can now refresh their payment details directly—keeping their subscription, schedule, and giving history completely intact.

No canceled plans, no lost history, and zero administrative headache for your team.

What’s New:

⚡ 30-Second Self-Service: Donors get a dedicated “Update Card” button in their dashboard that opens Stripe’s secure, PCI-compliant Customer Portal to update card details instantly.

🔒 Scoped & Safe Access: Scoped exclusively to card updates by default, donors can’t accidentally cancel or alter their plans from inside the portal, keeping your webhooks and data in sync.

🤝 Admin-Assisted Support: Helping a donor on the phone? Open their secure Stripe portal in one click from your admin screen or generate a single-use update link to email them.

📋 Automatic Audit Trail: Every payment method update is recorded automatically with a timestamp in both system-wide logs and the individual donor’s profile.

Ready to protect your recurring revenue? Get the Plus or Pro plan and update Recurring Donations to 2.3.0+ and enable “Update Payment Method” under your Settings today!

Integration page builder

Divi Fans Rejoice! Native Divi 5 Campaign Progress Bar Module!

With our new native Divi 5 module, you can anchor your microsites with real-time fundraising stats directly on the visual canvas. Here’s how it works, and why it’s worth turning on today.

Create campaign updates that are VISUAL AND LIVE. You can also:

📊 Campaign Progress Bar: Drop a live progress bar into any Divi 5 layout and show goal progress in real time.

🎨 Deep styling controls: Easily customize the bar and track color, height, and radius to match your brand perfectly.

👁️ Visual Builder ready: Configure and preview everything directly on the Divi canvas as a first-class module.

🔁 Identical rendering: The same exact engine powers this module, meaning consistent design without legacy shims.

✅ Faster launches: Never leave the Divi 5 interface to configure shortcodes or guess how your goal labels will look.

Learn more here.