Documentation Category: Troubleshooting

Unfortunately, you will probably need to refund a donation sooner or later. When that happens, Charitable has your back with an easy way to refund donations in your WordPress dashboard. You can also refund donations (including partial refunds) through your payment gateway account. Refund from the WordPress dashboard If you need to refund a donation,…

If you are getting a “Page Not Found” or 404 error, it may be a permalinks issue. Try this to fix it:  ​In your WordPress dashboard, go to Settings > Permalinks Without changing any settings, click on Save Changes After doing this, the problem should be resolved. 

There are a couple ways you can change the text in Charitable. You could use a translation plugin like TranslatePress, or you can use a little bit of code. Here is a code snippet you can adapt: https://library.wpcode.com/snippet/32j0vx5l/ How to add a code snippet If you are new to PHP or WordPress development, we recommend adding these…

If you would like to add a Donate link or button in your menu, there are a couple ways of achieving this. Option 1: Link to a separate donation page You can add a link to your donation page while editing your menu at Appearance > Menus. In the left hand column, look for the “Custom Links” option.…

By default, Charitable will accept any donation over $0. You can customize the minimum donation amount with a little bit of code, using the charitable_minimum_donation_amount filter: add_filter( ‘charitable_minimum_donation_amount’, function() { return 2; } ); The above code sets a minimum donation amount of $2; any donation of $2 or more will be accepted. Permitting $0 donations…

Need to resend a donation receipt to your donor? With Charitable, you can do that easily through the WordPress dashboard. Which emails can you resend? Charitable allows you to resend any donation-related email. Out of the box, this includes the Donation Receipt for donors, and the New Donation Notification email, which is sent to site…

You can remove the avatars from the donors widget by creating a custom template for the donors widget. To do that, create a new file in your theme or child theme at charitable/widgets/donors.php. Next, copy and paste the contents of the charitable/templates/widgets/donors.php template file (this is in the Charitable plugin directory) into this file. You can then make…

Here is a code snippet that provides a general guide to removing fields from forms. It lists the ‘hooks’ you should use for each form, as well as all of the fields that are included in those forms. See this page at WPCode.com for details on how to add a code snippet to your site…

There are a couple of ways you can customize the widgets on the campaign page. If you’re fairly comfortable with writing code & WordPress (or you have a developer on your team), you can create a custom template for your campaigns by creating a template file called single-campaign.php in your theme or child theme. You…

Changing the campaign page template requires adding a new template to your theme or child theme. By default, Charitable will use the same template as is used in your theme for blog posts. To customise the template, you can do the following (note: this requires FTP or similar to be able to make the changes):…

You can add extra donation fields with a little bit of custom code. This is a code snippet that shows how you can add a field to collect someone’s National ID Number: https://library.wpcode.com/snippet/e5w6q02d/ You can use that code snippet and customize it to suit your needs: Replace every instance of ‘national_id_number’ with ‘your_field’. Replace every…