Documentation Category: Troubleshooting

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  • How to Connect your Square Test Account in Charitable

    Testing your Square payment gateway before going live is crucial for ensuring a smooth donation experience. This guide will walk you through connecting your Square test account (sandbox) to Charitable. Prerequisites Before you begin, make sure you have: In this Guide Step 1: Set Up Your Square Sandbox Environment First, sign up for Square if you…

  • “Charitable has noticed some recent donation attempts via the donation form have failed due to invalid security checks”

    You may have seen a notice on your Charitable dashboard that reads something similar to “Charitable has noticed some recent donation attempts via the donation form have failed due to invalid security checks.” and similar to the screenshot below. In this post we will tell you why this message is appearing and likely what the…

  • How to refund a donation

    Unfortunately, you will probably need to refund a donation sooner or later. When that happens, Charitable has your back with an easy way to refund donations in your WordPress dashboard. You can also refund donations (including partial refunds) through your payment gateway account. Refund from the WordPress dashboard If you need to refund a donation,…

  • How to Fix “Page Not Found” Errors

    If you are getting a “Page Not Found” or 404 error, it may be a permalinks issue. Try this to fix it:  ​In your WordPress dashboard, go to Settings > Permalinks Without changing any settings, click on Save Changes After doing this, the problem should be resolved. 

  • How to Change ‘Donate’ Button Text

    There are a couple ways you can change the text in Charitable. You could use a translation plugin like TranslatePress, or you can use a little bit of code. Here is a code snippet you can adapt: https://library.wpcode.com/snippet/32j0vx5l/ How to add a code snippet If you are new to PHP or WordPress development, we recommend adding these…

  • How to Add a Donate Link to Your Menu

    If you would like to add a Donate link or button in your menu, there are a couple ways of achieving this. Option 1: Link to a separate donation page You can add a link to your donation page while editing your menu at Appearance > Menus. In the left hand column, look for the “Custom Links” option.…

  • How to Set a Minimum Donation Amount

    Setting a minimum donation amount in Charitable helps you make sure every donation is big enough to support your fundraising goals. This way, you avoid very small payments that could cost too much in processing fees and keep your campaign running smoothly. This also helps avoid confusion during checkout and keeps your fundraising smooth by…

  • How to create and edit donations in the WordPress dashboard

    Received a cheque in the mail from a donor and want to add it to Charitable? No problems! With Charitable, you can easily create and edit donations through your WordPress dashboard. Create a new donation To create a new donation from the Dashboard, go to Charitable > Donations, and click the Add Donation button at…

  • How to resend donation emails

    Need to resend a donation receipt to your donor? With Charitable, you can do that easily through the WordPress dashboard. Which emails can you resend? Charitable allows you to resend any donation-related email. Out of the box, this includes the Donation Receipt for donors, and the New Donation Notification email, which is sent to site…

  • How to Remove Avatars from the Donors Widget

    You can remove the avatars from the donors widget by creating a custom template for the donors widget. To do that, create a new file in your theme or child theme at charitable/widgets/donors.php. Next, copy and paste the contents of the charitable/templates/widgets/donors.php template file (this is in the Charitable plugin directory) into this file. You can then make…

  • How to Remove a Field from a Form

    Here is a code snippet that provides a general guide to removing fields from forms. It lists the ‘hooks’ you should use for each form, as well as all of the fields that are included in those forms. See this page at WPCode.com for details on how to add a code snippet to your site…

  • PayPal IPN Troubleshooting

    PayPal should automatically be able to send a message to your site that updates the donation status, using what is called an IPN listener. If you are seeing all of your PayPal donations remain stuck in “Pending” status, this may mean that the IPN listener is not working for you. Step 1: Check donation logs…

  • Donation Emails not Sending

    There are a few different reasons why emails might not send. By default, the donation receipt and admin confirmation are only sent when the donation is Paid – not when it is still Pending. The first thing to check is the status of the donation, which you can see by logging into your WordPress dashboard and…

  • How to Add Custom Widgets to the Campaign Page

    There are a couple of ways you can customize the widgets on the campaign page. If you’re fairly comfortable with writing code & WordPress (or you have a developer on your team), you can create a custom template for your campaigns by creating a template file called single-campaign.php in your theme or child theme. You…

  • How to Create a Custom Campaign Template

    Changing the campaign page template requires adding a new template to your theme or child theme. By default, Charitable will use the same template as is used in your theme for blog posts. To customise the template, you can do the following (note: this requires FTP or similar to be able to make the changes):…

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Addon New

🤯 New Addon: Campaign Updates

Keep your supporters informed and engaged with every step of your progress! Share the ongoing impact of your mission and build lasting trust with your donor community!

The Ultimate Engagement Tool

Fundraising is a journey, not a one-time event. Now, you can easily provide real-time updates directly on your campaign pages, ensuring your donors stay connected to the causes they care about most.

📣 Easy Storytelling: Quickly post text updates, milestones, or field reports to show exactly how donations are being put to work, keeping the momentum alive throughout your fundraiser.

🏗️ Visual Builder Integration: Seamlessly add the Updates block anywhere on your page using our drag-and-drop builder, or use a simple shortcode to display news in widgets and sidebars.

📩 Build Donor Trust: By consistently sharing progress and success stories, you create a transparent giving experience that encourages recurring support and deeper community involvement.

Integration New

Build Beautiful Fundraising Pages Visually with WPBakery Integration

We are excited to announce our brand-new integration with WPBakery, one of the most popular WordPress page builders, designed to help you create stunning layouts for your campaigns without touching a single line of code.

The Ultimate Design Experience

Designing your nonprofit’s website should be as simple as your mission is powerful. Now, you can bring Charitable functionality directly into your WPBakery workflow, using native elements to build high-converting donation pages and campaign grids in seconds.

🖱️ Drag-and-Drop Building: Easily add donation forms, campaign progress bars, and “Donate Now” buttons to your layouts using the WPBakery elements you already know and love.

🎨 Total Creative Control: Customize the look and feel of your fundraising elements using WPBakery’s native design options. Adjust margins, padding, and borders to ensure your campaigns fit perfectly with your site’s branding.

📱 Seamlessly Responsive: Every element is built to be fully responsive and mobile-friendly, ensuring your donors have a smooth, professional experience whether they are giving from a phone, tablet, or desktop.

Integration New

🖼️ Add Image Galleries to Fundraising Campaigns With Envira Gallery

Showcase the impact of your mission like never before. We are excited to announce our brand-new integration with Envira Gallery, the best WordPress gallery plugin, designed to help you tell your story through powerful, high-performance visuals.

The Ultimate Storytelling Experience

A picture is worth a thousand words – and now, it’s worth even more for your fundraising. Connect your visual impact directly to your cause by creating stunning, responsive galleries that engage donors and drive contributions.

🖼️ Visual Impact: Easily create beautiful, fast-loading galleries to show your nonprofit’s work in action, from field reports to event highlights.

🔗 Seamless Connection: Link gallery images directly to your fundraising campaigns, making it effortless for inspired visitors to go from viewing a photo to making a donation.

📱 Perfectly Responsive: Whether your donors are on a phone, tablet, or desktop, your galleries will look professional and load lightning-fast, ensuring a smooth experience on every device.

Integration New

👉🏻 New Divi Integration In Charitable Pro

Bring the power of Charitable directly into your favorite page builder and maintain total creative control with our brand-new Divi integration.

The Ultimate Design Experience

No more switching back and forth or relying on complex shortcodes. Use dedicated Divi modules to build, style, and launch high-converting donation pages without ever leaving the Divi Builder.

⚡ Native Divi Modules: Effortlessly drag and drop your donation forms, progress bars, and campaign details exactly where you want them.

⚙️ Visual Customization: Tweak colors, fonts, and spacing using Divi’s familiar design settings to ensure your fundraiser matches your brand perfectly.

🚀 Live Visual Editing: See your changes in real-time. What you see in the builder is exactly what your donors will see, ensuring a seamless giving experience every time.

donation form New

👉🏻 New Campaign Selector For Donation Forms

Take your campaign management to the next level. Find the perfect fundraiser for any page and stay in your creative flow with our new Campaign Selector integration.

The Ultimate Selection Tool

No more hunting for IDs or creating one page for every donation form. Use the new Campaign Selector to allow users to switch to a campaign with no code.

⚡ Instant Search: Quickly find any campaign leaving your page or post.

⚙️ Editor Agnostic: Whether you’re using the Block Editor, Elementor, or WPBakery, selecting your campaigns is now a unified experience.

🚀 Real-Time Previews: See exactly which campaign you’ve selected instantly, ensuring your donors always see the right cause.

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