Charitable Documentation

Learn how to make the most of Charitable with clear, step-by-step instructions.

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Get Started with Charitable

If you’re new to Charitable we’ve put together a simple step-by-step guide just for you. For more advanced users, check out our documentation.

1. Installing Charitable

Charitable is a free WordPress plugin, so the simplest way to install it is via the WordPress dashboard.

  1. Inside your WordPress dashboard, click on Plugins Add New.
  2. In the search bar, type “Charitable”. Hit Enter on your keyboard.
  3. You will see Charitable listed. Click the Install Now button.
  4. After installing the plugin, you need to activate it. Click the Activate Now link after installing.

2. Charitable Settings

Once Charitable is installed, go to Charitable > Settings:

  1. Select your “Base Country” from the drop-down options.
  2. Select your “Currency” from the drop-down options.
  3. If required, select your “Currency Format”, “Decimal Separator”, “Thousands Separator”, and “Number of Decimals”.

The next section on the General Settings page is the Donation Form Display Options. Here you can select from the drop-down options to display the donation form “On a separate page”, “On the same page”, or to “Reveal in a modal”.

Customizer Settings

Charitable comes with a few settings that you will find in the WordPress Customizer. To change these settings, go to Appearance > Customize, then click on the Charitable tab. From here you can:

  • Change the highlight colour
  • Choose to show only required fields in the donation form
  • Add User Privacy and Terms & Conditions to the donation form

3. Payment Gateways

Charitable provides two payment gateways out of the box – PayPal and Offline Donations.

Activating Payment Gateways

Go to Charitable > Settings > Payment Gateways. To enable a gateway, click on the Enable Gateway button. Once a gateway is enabled, this button is replaced by a Disable Gateway button which can be clicked to turn off the payment gateway.

Configuring Offline Donations

To configure Offline Donations, click on the Gateway Settings button for the “Offline” payment gateway. Here you can change the label which is shown on the donation form, and you can add instructions for your donors. For example, if you wanted donors to donate via Bank Transfer, you would add Bank Transfer details here. Then click Save Changes and you’re done.

Configuring PayPal

PayPal requires more setup, so we have included detailed instructions here:

Additional Payment Gateways

You can purchase additional payment gateway extensions for Stripe, Authorize.Net, Windcave, Payfast (South Africa), and PayUMoney (India).

4. Emails

Next, you’ll need to enable emails. Go to Charitable > Settings > Emails.

By default, emails will be disabled. Enable each one by clicking Enable Email.

If you’re not using “Offline Donations” then you don’t need to enable the “Donor: Offline Donation Receipt” and “Admin: New Offline Donation Notification” emails.

Customizing Emails

To customize the content of an email, click Email Settings next to the email you wish to customize. Below the “Email Body” you’ll see a list of shortcodes which can be used to insert content into the email. HTML can be used to insert and format content.

You can preview the email by clicking Preview Email at the bottom of the page. Once you’re finished, be sure to click Save Changes.

5. Creating Campaigns

Charitable is a campaign-based plugin, so in order to accept donations you’ll need to create a campaign.

Just want a simple donation form? Check out section 7.

Watch the video to see how easy it is to create a campaign, or read the detailed instructions here.

6. Displaying Campaigns

If you have multiple campaigns, you may want to display them as a collection within your posts or pages. You can do that with the [campaigns] shortcode, here’s how:

7. Simple Donation Form

Don’t want a campaign? Just want a simple donation form?

To do that, you still create a campaign but leave the “Goal” and “End date” blank which makes them ongoing.

Now you probably want your users to visit a Donate page instead of the campaign page. You can do that by adding the donation form to a different page:

Next Steps

Customizing Charitable

Here are some basic customizations that are commonly requested:

Translating Charitable

If you would like to translate Charitable into your language, there are several ways you can do so:

Troubleshooting

Still have questions? We’re here to help!

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Improvement Payments

💰 Accept Recurring Donations with Windcave and Charitable

A donor sets their gift up once on Windcave’s secure payment page, and Charitable bills every renewal after that on schedule. Why this is important:

🏦 Organizations banked in New Zealand or Australia: monthly giving on the gateway your bank already set you up with, with no second processor to onboard.
⛪ Churches taking regular tithes and offerings: congregants set their own schedule once, which is the simplest way to launch recurring church giving without a separate platform.
🌏 Groups with donors in several currencies: Windcave handles more than 20, so a supporter can give in the currency they actually hold.
📅 Operating funds rather than one-time campaigns: switch on Recurring Only mode and the one-off option disappears, so every gift to that campaign is a subscription.
🧾 Teams with no developer on staff: 3 sets of credentials pasted into a settings page, and no code anywhere.

Check out our announcement here.

automation update

⚡ Visual Automation Builder: Drag and Drop With No Code!

Charitable Automation Connect 2.3.0 introduces the Visual Automation Builder, a full-screen canvas that lays each automation out as a flow of connected cards: a trigger, optional conditions, and a list of actions that run in order.

🧩 Many actions, one trigger: Tag a donor, send an email, add a note, and fire a webhook from a single event, dragged into any order.

✉️ Act inside Charitable: New Send Email, Tag Donor, and Add Donor Note actions run with no external service required.

🔤 Merge tags: Personalize emails and notes with live fields like {first_name}, {total}, and {campaign_name}.

🔁 Apply to existing donors: Run Tag Donor and Add Donor Note against the donors you already have.

🖥️ Canvas or Simple: Switch views anytime, and automations built before 2.3.0 keep working unchanged.

Read more here.

Integration updated

📬 Introducing Brevo for Charitable: Turn Donors into Subscribers Automatically

The moment a supporter makes a gift is when they are most engaged. With the new Brevo integration for Charitable, you can automatically turn those one-time donors into long-term subscribers without touching a single spreadsheet.

Simply collect donor consent right on your donation form and start your welcome series immediately.

What’s New:

🔄 Automated Subscriber Sync: New donors who opt in are added straight to your Brevo contact list as soon as their payment clears—no manual exports or CSV imports required.

🎯 Granular Consent & Opt-In Control: Customize your checkbox label, choose whether it defaults to checked or unchecked, or turn on Brevo double opt-in to keep your list clean and compliant.

📋 Per-Campaign List Mapping: Route supporters to your global email list or map specific campaigns to targeted Brevo lists to tailor your follow-up messaging.

⚡ 5-Minute Setup: Connect instantly by pasting your Brevo API key into the Newsletter settings, map your contact fields, and start building your email list on autopilot.

Ready to grow your mailing list? Brevo is available now starting on the Charitable Plus plan—connect your account today!

recurring donations updated

💳 Introducing Card Updates: Fix Expired Cards Without Losing Subscriptions!

newExpired or updated credit cards are one of the biggest silent leaks in recurring fundraising. With Card Updates in the Recurring Donations extension, donors can now refresh their payment details directly—keeping their subscription, schedule, and giving history completely intact.

No canceled plans, no lost history, and zero administrative headache for your team.

What’s New:

⚡ 30-Second Self-Service: Donors get a dedicated “Update Card” button in their dashboard that opens Stripe’s secure, PCI-compliant Customer Portal to update card details instantly.

🔒 Scoped & Safe Access: Scoped exclusively to card updates by default, donors can’t accidentally cancel or alter their plans from inside the portal, keeping your webhooks and data in sync.

🤝 Admin-Assisted Support: Helping a donor on the phone? Open their secure Stripe portal in one click from your admin screen or generate a single-use update link to email them.

📋 Automatic Audit Trail: Every payment method update is recorded automatically with a timestamp in both system-wide logs and the individual donor’s profile.

Ready to protect your recurring revenue? Get the Plus or Pro plan and update Recurring Donations to 2.3.0+ and enable “Update Payment Method” under your Settings today!

Integration page builder

Divi Fans Rejoice! Native Divi 5 Campaign Progress Bar Module!

With our new native Divi 5 module, you can anchor your microsites with real-time fundraising stats directly on the visual canvas. Here’s how it works, and why it’s worth turning on today.

Create campaign updates that are VISUAL AND LIVE. You can also:

📊 Campaign Progress Bar: Drop a live progress bar into any Divi 5 layout and show goal progress in real time.

🎨 Deep styling controls: Easily customize the bar and track color, height, and radius to match your brand perfectly.

👁️ Visual Builder ready: Configure and preview everything directly on the Divi canvas as a first-class module.

🔁 Identical rendering: The same exact engine powers this module, meaning consistent design without legacy shims.

✅ Faster launches: Never leave the Divi 5 interface to configure shortcodes or guess how your goal labels will look.

Learn more here.