Charitable Documentation

Learn how to make the most of Charitable with clear, step-by-step instructions.

An Introduction To Setting Up A Team In Ambassadors

When Ambassadors is setup to allow campaign creators to create fundraisers for existing campaigns, this opens up the possibility for campaign creators to create or join teams. Teams let your supporters fundraise together.

Before Starting – Enable Your Emails

Before testing or allowing people to create peer-to-peer campaigns (and teams) it’s important to make sure the emails you want to send are enabled in Charitable’s email settings. This likely includes the email that sends out the team emails to those invited by team captains:

You can customize messages in these invites, and even setup reminder emails.

The First Step

Charitable Ambassadors has full support for fundraising teams. When setting up their fundraiser, your campaign creators can choose whether they would like to fundraiser on their own, join a team (if one already exists), or start a new team.

A campaign creator having the choice of creating a team to raise money for another campaign

Creating A Team

When campaign creators create a team, they are presented with a screen that allows them to provide, among other things:

  • A reason why they are raising the money.
  • The name of the team.
  • Personal information of the person who is submitting.

The individual creating the team will automatically be added as the team captain. The team captain has the ability on this screen to also add additional team members (providing an email address, first name, and last name). There is no limit of the number of team members that can be added on this screen.

Once the creator (team leader) has filled out the form on the screen, they have option to save and preview or go straight to submission. When you preview, you have the option of editing the fundraiser or submitting it. Note that if you added when you preview a fundraiser, team members might not appear in this preview.

Accepting An Invite

Team members who got the invite email (which you setup at the start) should see a message similar to this, which allows them to join the team or decline the request.

Joining the team requires the user to fill out some basic information including their email, name, and password (they are in fact registering for an account with your WordPress site).

Once this the form is filled out, it’s likely the user will have to confirm the submission by responding to an email sent to them. Once they click on the link in that email and then they should be redirected in their browser to the website with a “your email address has been verified” message and (for security reasons) instructed to login with their username and password.

Team members can view their own campaigns when logged in (depending on Charitable settings from the admin, the team member might see campaigns pending until they are approved).

Team Member Campaigns And Team Campaigns

A simple view of a team members campaign page

Every team member has their own campaign – this allows the team member to perform their own marketing and donation gathering toward the goal of adding to raising money for the team. Their campaign page shows what team they are a member of and ultimately who they are raising funds for.

So suppose Bob in the above example got a $100 donation to their personal campaign from a donor (Tom):

A donor Tom is giving $100 to Bob Marley a team member of Save The Park Super Pros team In this example the user isnt registering

Tom gets a receipt on this screen… and Bob gets $100 in his campaign, which is added to the team’s total.

Upon getting the $100 from Tom Bobs donation total is increased

Team Page

The team page shows the active campaign total (in this example this includes Tom’s $100 donation to Bob). Also notice the team members are listed on this page. The team also has a chance to promote this page to recruit additional team members.

Screenshot of a simple version of a team campaign form Notice the $100 donation from Tom to Bob and the mention of Bob as a team member with the amount Bob has raised

Team Shortcodes

Charitable offers a [charitable_team_members] shortcode adds a grid showing a particular fundraising team’s members.

Conclusion

We hope this explains how teams and team members are created and work to raise funds for existing campaigns. Let us know if you have questions or if you want to see something covered in more detail in our documentation.

Still have questions? We’re here to help!

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ambassadors New

👤 Creator Profiles: Put a Face to Every Peer-to-Peer Campaign

Ambassadors 3.3.0 now provies Creator Profiles — giving your supporters a permanent, shareable public home that turns one-time fundraisers into ongoing relationships.

👤 Public Creator Pages: Give every fundraiser an instant, clean landing page at /creator/their-name/ to showcase their custom avatar, bio, and a browsable grid of their campaigns.

📊 Proof of Impact: Boost donor trust by displaying site-wide milestones on the profile—like total funds raised and total donor counts.

💳 Interactive Hover Cards: When donors hover over a creator’s name on a campaign page, a compact card expands with their bio and social handles right at the moment of decision.

📍 Responsible Location Sharing: Allow creators to safely show local supporters where they are based using only city, state, and country details.

🛠️ Self-Serve Customization: Fundraisers can update their own profiles and link up to six social networks directly from the My Campaigns hub, saving you admin time.

Ready to empower your advocates? Update to Ambassadors 3.3.0 and turn on “Enable Public Creator Page” today!

Improvement Payments

📱 Turn Mobile Scrollers Into Donors: Meet Charitable’s Mollie Upgrade

Losing mobile supporters because they hate typing out long card numbers on their phones? Charitable’s updated Mollie integration features:

⚡ One-Tap Wallet Checkout: Enable donors to complete their gifts instantly using Apple Pay or Google Pay with a simple face scan, fingerprint, or tap.

💰 No Extra PCI Burden: Skip complex domain verification and security compliance since all wallet transactions run safely through Mollie’s hosted checkout.

🛠️ Custom Cancel Routing: Keep the experience predictable by automatically sending donors who back out to your cancellation page, or use developer filters to route them to a custom page.

Visit this page to learn more.

ambassadors improved New

Moderation and Directory Screens In Ambassadors 3.0

Ambassadors 3.0 has new features: moderation and directory screens… now easily see those who are earning donations on your peer to peer network – including campaign creators that might need to be verified – all in one place. Generate reports, email ambassadors and campaign creators directly and more.

🚀 See when campaign creators and ambassadors have updated their campaigns, what donors/donation they have brought in and more.

🎉 Manually add ambassadors and campaign creators, and approve them in one-click!

Visit this page to learn more.

New Payments

⚡ Unlock India-Based Donations: Meet Charitable’s Native Razorpay Integration

Trying to collect donations in India? Charitable’s native Razorpay integration features:

⚡ Instant UPI Integration: Accept fast, local donations directly inside your form via apps like PhonePe, Google Pay, Paytm, and BHIM without sending donors away from your site.

📲 Auto-Generated Campaign QRs: Instantly render scannable QR codes encoding a UPI deep link directly on your public campaign pages and sidebars for an effortless “scan-to-give” experience.

💰 Dual Local & Global Reach: Headline your campaigns in INR while seamlessly accepting major international currencies like USD, EUR, GBP, and CAD to maximize global support.

🔁 Seamless Recurring Giving: Fully integrates with the Charitable Recurring addon to manage automatic monthly subscriptions directly through Razorpay without extra code.

↩️ Automatic Two-Way Sync: Keep your books perfectly clean with two-way refund syncing—issue a refund inside WordPress or your Razorpay dashboard and both sides update automatically.

🔒 Webhook-Verified Security: Automatically protect your donation records using HMAC-signed webhook verification to ensure every status update represents real money cleared on the rails.

Visit this page to learn more.

Integration New

🎉 New Built-in PushEngage Integration

Struggling with falling email open rates and rising ad costs just to keep your supporters engaged? Charitable’s built-in PushEngage integration features:

🔔 Zero-Fee Direct Messaging: Deliver crisp, instant pop-up notifications straight to your donors’ desktops and mobile devices.

⏱️ Four Smart Automated Triggers: Automatically send updates for immediate donation thank yous, full-list campaign launches, urgent “ending soon” alerts, and goal milestone celebrations.

📈 Group Momentum Broadcasts: Turn private milestones into public wins by automatically broadcasting alerts to your entire subscriber list the moment a campaign hits 50%, 75%, or 100% of its goal.

📊 Automatic Analytics Tracking: Monitor exactly where your incoming notification traffic is coming from with built-in attribution that requires zero complex configuration.

Visit this page to learn more.