Charitable Documentation

Learn how to make the most of Charitable with clear, step-by-step instructions.

An Introduction To Setting Up A Team In Ambassadors

When Ambassadors is setup to allow campaign creators to create fundraisers for existing campaigns, this opens up the possibility for campaign creators to create or join teams. Teams let your supporters fundraise together.

Before Starting – Enable Your Emails

Before testing or allowing people to create peer-to-peer campaigns (and teams) it’s important to make sure the emails you want to send are enabled in Charitable’s email settings. This likely includes the email that sends out the team emails to those invited by team captains:

You can customize messages in these invites, and even setup reminder emails.

The First Step

Charitable Ambassadors has full support for fundraising teams. When setting up their fundraiser, your campaign creators can choose whether they would like to fundraiser on their own, join a team (if one already exists), or start a new team.

A campaign creator having the choice of creating a team to raise money for another campaign

Creating A Team

When campaign creators create a team, they are presented with a screen that allows them to provide, among other things:

  • A reason why they are raising the money.
  • The name of the team.
  • Personal information of the person who is submitting.

The individual creating the team will automatically be added as the team captain. The team captain has the ability on this screen to also add additional team members (providing an email address, first name, and last name). There is no limit of the number of team members that can be added on this screen.

Once the creator (team leader) has filled out the form on the screen, they have option to save and preview or go straight to submission. When you preview, you have the option of editing the fundraiser or submitting it. Note that if you added when you preview a fundraiser, team members might not appear in this preview.

Accepting An Invite

Team members who got the invite email (which you setup at the start) should see a message similar to this, which allows them to join the team or decline the request.

Joining the team requires the user to fill out some basic information including their email, name, and password (they are in fact registering for an account with your WordPress site).

Once this the form is filled out, it’s likely the user will have to confirm the submission by responding to an email sent to them. Once they click on the link in that email and then they should be redirected in their browser to the website with a “your email address has been verified” message and (for security reasons) instructed to login with their username and password.

Team members can view their own campaigns when logged in (depending on Charitable settings from the admin, the team member might see campaigns pending until they are approved).

Team Member Campaigns And Team Campaigns

A simple view of a team members campaign page

Every team member has their own campaign – this allows the team member to perform their own marketing and donation gathering toward the goal of adding to raising money for the team. Their campaign page shows what team they are a member of and ultimately who they are raising funds for.

So suppose Bob in the above example got a $100 donation to their personal campaign from a donor (Tom):

A donor Tom is giving $100 to Bob Marley a team member of Save The Park Super Pros team In this example the user isnt registering

Tom gets a receipt on this screen… and Bob gets $100 in his campaign, which is added to the team’s total.

Upon getting the $100 from Tom Bobs donation total is increased

Team Page

The team page shows the active campaign total (in this example this includes Tom’s $100 donation to Bob). Also notice the team members are listed on this page. The team also has a chance to promote this page to recruit additional team members.

Screenshot of a simple version of a team campaign form Notice the $100 donation from Tom to Bob and the mention of Bob as a team member with the amount Bob has raised

Team Shortcodes

Charitable offers a [charitable_team_members] shortcode adds a grid showing a particular fundraising team’s members.

Conclusion

We hope this explains how teams and team members are created and work to raise funds for existing campaigns. Let us know if you have questions or if you want to see something covered in more detail in our documentation.

Still have questions? We’re here to help!

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Improvement receipts

🗓️ Annual Receipts 2.0: Send Year-End Receipts to Every Donor in Minutes

You can now send annual receipts in minutes with a few clicks to all your donors.

📧 One-Click Bulk Send Wizard that guides you to sending to hundreds of donors simultaneously directly from your WordPress dashboard.

🔍 Smart “Dry Run” Mode: See exactly who will receive a receipt and who will be skipped (and why) before a single email leaves your server.

🛡️ SMTP-Aware & Limit Protection: Charitable now detects your email setup and automatically adjusts batch sizes and pauses for daily limits to ensure your emails land in inboxes.

✅ Complete Audit Trail: Dedicated system log and on the individual donor’s profile, giving you a clear history for every fiscal year.

Stop dreading tax season and start spending that time on your mission. Update to Annual Receipts 2.0 and automate your year-end reporting today.

Addon Donations Improvement

🎈Recurring Donations 2.0: Smarter Automation, Better Recovery, and More Control

We’ve completely rebuilt our Recurring Donations system to help you grow your reliable income stream while giving you (and your donors) more powerful tools than ever before.

What’s New:

🔒 Recurring-Only Campaigns: You can toggle “Recurring Only” mode in the campaign builder to hide the one-time option entirely, ensuring your supporters stay focused on long-term commitment.

📧 Automatic Payment Recovery: Our new Payment Failed Email fires automatically the moment a subscription fails.

🛠️ Self-Service Donor Control:The new Cancel Subscription Button appears directly in the donor dashboard, allowing supporters to pause or end their recurring gifts on their own terms—reducing your admin burden and payment disputes.

📊 Real-Time Revenue Insights: Track your growth, monitor active subscriptions, and see exactly how much predictable support is coming in each month at a glance.

Our new Recurring Donations addon gives you the professional-grade tools you need to grow your mission.

Campaigns New

🧡 Modal Donate Button: Turn Any Click into a Contribution

Instead of redirecting users to a new URL, the lightweight Modal Donation Button allows donors to complete their gift in a sleek, focused popup, keeping them engaged with your content while they support your cause.

What’s New:

  • Zero-Friction Giving: Open your donation form in a responsive modal overlay. Donors stay on the same page, reducing drop-off.

  • 🖱️ Place it Anywhere: Use the dedicated WordPress block or a simple shortcode to drop a donate button into sidebars, footers, or even mid-sentence in your storytelling.

  • 🎨 Full Design Control: Match your brand perfectly with customizable background colors, hover effects, border radius, and font sizes—all without touching a single line of CSS.

Whether you need a simple “Donate Now” link or a high-converting popup button, the Modal Donate Button gives you the flexibility to raise more with less effort.

donation form Donations New

💵 Mini Donation Widget: Show The Impact Of Every Dollar!

Not every donor who wants to give will navigate to your campaign page. Meet them exactly where they are by placing a fully functional giving experience directly on any page or post.

💬 Show the impact of every dollar: Attach custom messages to each preset amount so donors understand exactly what their gift provides.
🔄 Monthly and one-time giving: Supports a tabbed interface with independent amounts and impact statements for recurring giving programs.
🎨 Match your brand: Easily set accent colors and control size or alignment to fit the widget naturally into your layout without CSS.
⚡ Reduce donor friction: Open the donation form in a modal overlay to keep donors on the page and reduce drop-off.

Donations Live New

👉🏻 Showcase Real Momentum with the Donations Feed

Give your donors a reason to trust. Our new feed lets you display a living, breathing record of people showing up for your cause.

🤝 Build instant trust: Overcome donor hesitation by showing a proven track record of community support.
💬 Highlight donor stories: Display real donor comments and locations to show the human side of your fundraising.
🛠️ Drop it anywhere: Easily add the block to your homepage, campaign pages, or confirmation screens in seconds.
📈 Curate your feed: Group multiple donations from the same person or sort by highest amounts to encourage larger gifts.