In mid-2023, Mike Schugt walked into a Bitty & Beau’s coffee shop in Georgia, a chain that employs more than 450 people with intellectual and developmental disabilities across its locations. He watched the staff work with a pride and joy he rarely saw on a job site, even after two decades in hotel management.

Adults with intellectual and developmental disabilities face an unemployment rate more than twice the national average, even as hotels struggle to fill open roles. Schugt saw a way to solve both problems at once. He founded Innclusivity that year to connect intellectually diverse adults with real, paying jobs in hospitality.

Schugt spent his career in senior roles at Hyatt Regency, Hilton Hotels, and Teneo Group before putting that career on hold to build Innclusivity full time. He now goes by a title he chose himself: Founder and Chief Kindness Officer.

Innclusivity partners directly with hotels and the vocational schools and community organizations that already support adults with disabilities, building a pipeline from classroom to career instead of leaving that step to chance.

A Four-Step Path Into Hospitality Careers

Every candidate moves through the same sequence of programs, each building on the last, so a first visit to a hotel can turn into a first paycheck.

• SERVE: Leadership and workplace-readiness workshops delivered through partner vocational schools and community organizations.
• HOST: A half-day INNmersion inside a working hotel, with a behind-the-scenes tour and hands-on exposure to real roles.
• CONNECT: Direct placement support that matches a candidate to an open hotel role and coaches them through hiring.
• ADVISE: Ongoing job coaching once someone is hired, so the support doesn’t end on their first day of work.

HOST: A Hotel Floor, Not a Classroom

At partner properties like the Hilton New Orleans Airport, HOST candidates spend three hours shadowing housekeeping, front desk, and food and beverage teams. They see the job before they’re asked to commit to it.

That exposure does two things at once. It builds a candidate’s confidence that they can do the work, and it gives hotel managers a chance to meet a future employee before a single application is filed.

CONNECT: Turning a Visit Into a Job Offer

Innclusivity has placed candidates at properties including the Hilton New Orleans Airport, the InterContinental Hotel New Orleans, and the Wyndham Orlando Bonnet Creek Resort, working alongside organizations like The Arc of San Francisco to reach candidates ready for the program.

The program now runs in 13 cities. Schugt’s plan is to keep adding hotels and cities across the United States, and eventually Europe, one partnership at a time.

Turning First Jobs Into Lasting Careers

For hotels, an Innclusivity hire arrives already trained, already screened for fit, and ready to work in an industry that has struggled for years to keep roles filled.

For the people Innclusivity places, the outcome is simpler and bigger at the same time: a paycheck, a schedule, coworkers, and proof that a diagnosis was never a ceiling on what they could do.

Explore more about their mission and how you can support them here: Innclusivity

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