DONATION RECOVERY WORDPRESS PLUGIN

Stop Losing Donations to Abandoned Forms Forever

Win back incomplete donations automatically. Charitable detects abandoned forms and sends personalized recovery emails – built right in, no third-party tools needed.

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Recover Lost Donations Without Lifting a Finger

Get powerful, built-in donation recovery tools that automatically bring donors back to finish what they started!

Charitable detects when a donor leaves without completing their gift.

A personalized recovery email is sent automatically about one hour after abandonment.

Donors return to their exact form with name, email, and amount already filled in.

Enable donation recovery in under two minutes – no developer needed.

Choose exactly which campaigns participate in recovery tracking.

Every recovery email includes a one-click unsubscribe with automatic suppression.

See tracked sessions, recovered donations, and total revenue in one clear dashboard.

Override the default recovery email to match your organization’s branding and voice.

Everything runs inside Charitable – no external services or complicated integrations needed.

Why You’ll Love Donation Recovery with Charitable

Charitable offers a simple, affordable way to automatically recover lost donations and boost your fundraising results.

Abandoned Donation Recovery

Turn Abandoned Donations Into Completed Gifts

Between 50 and 70% of donors who start a form never finish it. That’s not a small number – that’s a significant chunk of revenue walking out the door.

Donation Recovery automatically catches those moments and brings donors back. You don’t have to do anything after setup. Charitable handles every step in the background.

The donor gets a friendly, personalized email with a direct link back to their pre-filled form. One click, a few seconds to confirm, and the gift is complete.

Automatic Detection

Personalized Emails

Higher Completion Rates

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enable donation recovery

Quick Setup

Get Up and Running in Under Two Minutes

You shouldn’t need a developer to recover lost donations. With Charitable, you don’t.

Head to Charitable → Settings → General → Donation Recovery, check one box, select your campaigns, and save. That’s the entire setup process.

There are no integrations to configure and no third-party accounts to create. It works right out of the box.

One-Click Activation

No Developer Needed

Zero Ongoing Maintenance

Campaign Control

Keep Full Control Over Every Campaign

Not every campaign needs recovery tracking. Charitable lets you choose exactly which ones participate.

Check the ones you want or enable automatic inclusion for new campaigns going forward.

You stay in control without doing extra work. Everything is visible and manageable from one simple panel.

Campaign-Level Settings

Auto-Include New Campaigns

Clear Recovery Metrics

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Recovery Reporting

See Exactly What You’re Recovering

You can’t improve what you can’t measure. Charitable’s dedicated Donation Recovery reports tab gives you the full picture.

See how many sessions were tracked, how many were abandoned, how many donors returned, and how much revenue was recovered. Filter by date range or drill into individual donor session details.

A recovery summary also appears on the main Reports Overview tab. Your recovered revenue is always visible right alongside your total donation numbers.

Dedicated Reports Tab

Date Range Filters

Revenue Tracking

Donor Trust

Protect Donor Trust at Every Step

Donors trust you with their information. Charitable’s Donation Recovery was built with that trust in mind.

Every recovery email includes a one-click unsubscribe link. Donors who opt out are added to a suppression list automatically. You never have to manage it manually.

No donor is ever contacted again after opting out. It’s respectful, compliant, and completely hands-off for your team.

Built-In Unsubscribe

Automatic Suppression List

Donor-First Design

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✓ 14-day money-back guarantee   ✓ No transaction fees   ✓ Keep 100% of your donations

Tutorial

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Enable donation recovery in under a minute with our step by step tutorial. Learn about everything this feature has to offer and how to use it to maximize your donations.

Keep Using All Your Favorite Apps

Donation Recovery
Frequently Asked Questions

Do you have a question about Charitable’s Donation Recovery? See the list below for our most frequently asked questions. If your question is not listed here, please contact us.

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ambassadors New

🖨️ Introducing Fliers and Posters: Raise Money Away From the Screen!

A lot of peer-to-peer fundraising happens away from a screen: at the finish line of a 5K, on a school noticeboard, in an office kitchen. Charitable Ambassadors 3.4.7 adds 2 printables, a fundraiser flier carrying each fundraiser’s own story and QR code, and a recruitment poster that signs new fundraisers up. Both open as a normal web page and print straight from the browser. Why this is important:

  • 🏁 A flier for every fundraiser: Each one carries that fundraiser’s own photo, story and goal, with a QR code that opens their page rather than your main campaign.
  • 📌 A poster that recruits: It shows “Now Recruiting” above your campaign name with a large QR code that opens your sign-up form, so someone can start fundraising without waiting on a link from you.
  • 🪄 No design tool needed: Both printables render as a normal web page and print from the browser, with no PDF plugin and no designer.
  • 📄 2 flier layouts: Hand out carries the full story for giving to friends and family, and Post up carries a short hook with 5 tear-off tabs for a noticeboard.
  • 🛡️ Off until you switch it on: Fliers stay off after the update until you enable them under Charitable » Ambassadors » Other » Fliers, and only the owner or an administrator can open one.

Check out our announcement here.

Improvement Payments

💸 Introducing Tiered Rates for Fee Relief: Match the Ask to the Gift!

Fee Relief asks your donors one short question at checkout: would you like to cover the processing fee on this gift? Until now that question used a single rate for every donation on a gateway, so a $10 gift and a $500 gift were asked for the same percentage. Fee Relief 1.3.0 lets you set as many donation bands as you like, each carrying its own rate. Why this is important:

  • 🪙 Gentler on small gifts: A fixed transaction cost is a far bigger share of a $10 donation than a $500 one, so bands let you ask for less at the bottom.
  • 🎚️ As many bands as you need: Each band carries its own percentage and its own fixed amount, and the top band runs on with no upper limit.
  • 🛑 An optional ceiling: A Maximum fee field stops any donor being asked for more than a number you choose, however large the gift.
  • 🔌 Set per payment gateway: Stripe can run on four bands while Windcave and Payfast stay on a single rate, because bands belong to a gateway and not to your whole site.
  • 🛡️ Nothing changes until you say so: Your current rates stay exactly as they are until you switch Use Tiered Rates on under Charitable » Settings » Advanced » Fee Relief.

Check out our announcement here.

Donations Improvement

📊 Your Pro Dashboard Can Now Compare, Export, and Score!

Most fundraising dashboards only tell you how much you have raised. Charitable Pro 1.8.19 rebuilds the dashboard and the Reports Overview around the harder questions: whether anything is broken, whether this period beat the last one, and which single change would make the most difference today. Why this is important:

  • 📈 Every figure has a trend: Pick a period and the tiles and the chart move together, with each total shown against the previous period.
  • 🗓️ Charts that stay readable: Short ranges group donations day by day, while longer ranges group by week or month, so a full year reads as a curve instead of a flat line.
  • 🔀 Compare any 2 periods: Not just consecutive ones, so you can ask how this December did against last December. That matters because fundraising is seasonal.
  • 📤 Export the whole summary: Send the full overview out as CSV or PDF, ready for a board pack or a funder report.
  • 🎯 Score your setup for free: Have your fundraising setup scored, so the one change worth making next is the one you can see.

Check out our announcement here.

Feature New

🎟️ Introducing Charitable Events: Sell Tickets Inside Your Campaigns!

Most nonprofits sell event tickets in one tool and collect donations in another, which leaves two sets of reports and a manual match at the end of the year. Charitable Events brings both together, selling tickets through the same donation forms and payment gateways you already run in Charitable. Why this is important:

  • 🎟️ Every ticket is a donation: Ticket sales run through the gateway you already use and count toward the campaign goal, with everything managed under Charitable » Events.
  • 📱 QR check-in from any phone: Each attendee gets their own QR code on the receipt, and volunteers scan at the door through a check-in link that needs no WordPress account.
  • 🧾 Receipts ready for tax time: Give each ticket type a fair market value, and Charitable puts the correct tax-deductible amount on every donor receipt.
  • 📋 Attendee details at checkout: Ask every guest for a meal choice, shirt size, or access needs, with a separate attendee record created for each ticket.
  • 🗓️ Blocks and calendars included: Three editor blocks plus Sugar Calendar and The Events Calendar support put your events where supporters already look.

Check out our announcement here.

ai New

🚀 Unleash AI Power in Charitable!

Your AI assistant can now build, edit, and manage your Charitable fundraising campaigns directly — just by asking. With Charitable Pro adding write support for the WordPress Abilities API, tools like ChatGPT, Claude, and Cursor can handle full administrative actions safely through MCP. Why this is important:

  • 🤖 Campaign creation in plain language: Prompt your assistant with a goal like “Set up a fundraiser for the shelter with a $5,000 goal”, and it builds a real draft campaign complete with suggested donation tiers.
  • 🎨 Instant donation form tweaks: Add custom fields, change button colors, or reorder elements without diving into form settings.
  • 📝 Offline gift logging: Tell your assistant about cash or check gifts, and it will match donor emails and record transactions into your history.
  • 🛡️ Safety and control by default: Write access stays strictly off until turned on in Charitable » Tools » AI MCP, keeping read-only reporting safe by default.
  • 📜 Full audit logging: Every change made by an AI assistant is tracked under Charitable » Tools » Logs, so you always know who (or what) updated your site.

Check out our announcement here.