Charitable Documentation

Learn how to make the most of Charitable with clear, step-by-step instructions.

Charitable Payrexx

Accepting donations with Payrexx is now as easy as it can be. You’re just a few clicks away from configuring Payrexx on your donation site so that you can maximize both local and international donations.

Note: Before we start, be sure to install Charitable on your WordPress site. Then you can install and activate the Payrexx Addon. If you’re not sure how to do that, we recommend first reading our guide to installing Charitable extensions.

Enable Payrexx in Charitable addons

Activate the Payrexx Gateway

Once the Payrexx addon is activated, go to Charitable » Settings » Payment Gateways. Here, click on Enable Gateway in the Payrexx block.

Enable Payrexx gateway in Charitable settings

Once enabled, you’ll see a green ‘Gateway Settings’ button appear. Click on it to configure Payrexx.

Connecting to Payrexx

In the Gateway Settings page, you’ll see 2 fields to add your API key and Instance name.

Add Payrexx API keys to Charitable settings

To find your API key and instance name, log into your Payrexx account.

If you don’t have a Payrexx account yet, now is the time to set one up: https://www.payrexx.com/

After logging in, you will be redirected to your Payrexx admin panel. From the left menu, open the API & Plugins page and choose the Add API Key button.

Create an API key in Payrexx

You can create a new set of API keys and copy them here. Then paste this value into your Payrexx settings in Charitable.

Copy WordPress API key

Next, you need your Instance name. You can find this in the URL of your Payrexx account. For example, in this screenshot, it’s “mydonationsite”.

My instance name in Payrexx

Add this to your Charitable settings and ‘Save Changes’.

Add your webhook

The next step to set up your integration with Payrexx is to add a webhook in your Payrexx admin panel. Without a webhook, any donations paid through Payrexx will not be marked as ‘Paid’ automatically.

Payrexx webhooks

You need to create a webhook in your Payrexx dashboard. From the left menu, go to Webhooks » Add webhook. On the next page, you can add a name and create your webhook URL.

Charitable webhook settings

  1. The “Name” setting is optional, but you may wish to name it Charitable to make it obvious what the webhook is used for.
  2. Set the “Webhook URL” setting to your website’s domain followed by /charitable-listener/payrexx. For example, if your website is https://mynonprofit.org, your webhook URL will be:

    https://mynonprofit.org/charitable-listener/payrexx
  3. Select “JSON” for the “Webhook Type” setting.
  4. Choose the latest “Webhook Version” setting.
  5. Finally, click Add to save the webhook.

That’s it. You’re ready to create fundraiser campaigns with Payrexx as your payment gateway. Here’s the guide on How to Create a Fundraiser Campaign.

Looking to set up other payment options? Head over to our documentation page on Setting Up Payment Gateways.

Still have questions? We’re here to help!

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ambassadors New

🖨️ Introducing Fliers and Posters: Raise Money Away From the Screen!

A lot of peer-to-peer fundraising happens away from a screen: at the finish line of a 5K, on a school noticeboard, in an office kitchen. Charitable Ambassadors 3.4.7 adds 2 printables, a fundraiser flier carrying each fundraiser’s own story and QR code, and a recruitment poster that signs new fundraisers up. Both open as a normal web page and print straight from the browser. Why this is important:

  • 🏁 A flier for every fundraiser: Each one carries that fundraiser’s own photo, story and goal, with a QR code that opens their page rather than your main campaign.
  • 📌 A poster that recruits: It shows “Now Recruiting” above your campaign name with a large QR code that opens your sign-up form, so someone can start fundraising without waiting on a link from you.
  • 🪄 No design tool needed: Both printables render as a normal web page and print from the browser, with no PDF plugin and no designer.
  • 📄 2 flier layouts: Hand out carries the full story for giving to friends and family, and Post up carries a short hook with 5 tear-off tabs for a noticeboard.
  • 🛡️ Off until you switch it on: Fliers stay off after the update until you enable them under Charitable » Ambassadors » Other » Fliers, and only the owner or an administrator can open one.

Check out our announcement here.

Improvement Payments

💸 Introducing Tiered Rates for Fee Relief: Match the Ask to the Gift!

Fee Relief asks your donors one short question at checkout: would you like to cover the processing fee on this gift? Until now that question used a single rate for every donation on a gateway, so a $10 gift and a $500 gift were asked for the same percentage. Fee Relief 1.3.0 lets you set as many donation bands as you like, each carrying its own rate. Why this is important:

  • 🪙 Gentler on small gifts: A fixed transaction cost is a far bigger share of a $10 donation than a $500 one, so bands let you ask for less at the bottom.
  • 🎚️ As many bands as you need: Each band carries its own percentage and its own fixed amount, and the top band runs on with no upper limit.
  • 🛑 An optional ceiling: A Maximum fee field stops any donor being asked for more than a number you choose, however large the gift.
  • 🔌 Set per payment gateway: Stripe can run on four bands while Windcave and Payfast stay on a single rate, because bands belong to a gateway and not to your whole site.
  • 🛡️ Nothing changes until you say so: Your current rates stay exactly as they are until you switch Use Tiered Rates on under Charitable » Settings » Advanced » Fee Relief.

Check out our announcement here.

Donations Improvement

📊 Your Pro Dashboard Can Now Compare, Export, and Score!

Most fundraising dashboards only tell you how much you have raised. Charitable Pro 1.8.19 rebuilds the dashboard and the Reports Overview around the harder questions: whether anything is broken, whether this period beat the last one, and which single change would make the most difference today. Why this is important:

  • 📈 Every figure has a trend: Pick a period and the tiles and the chart move together, with each total shown against the previous period.
  • 🗓️ Charts that stay readable: Short ranges group donations day by day, while longer ranges group by week or month, so a full year reads as a curve instead of a flat line.
  • 🔀 Compare any 2 periods: Not just consecutive ones, so you can ask how this December did against last December. That matters because fundraising is seasonal.
  • 📤 Export the whole summary: Send the full overview out as CSV or PDF, ready for a board pack or a funder report.
  • 🎯 Score your setup for free: Have your fundraising setup scored, so the one change worth making next is the one you can see.

Check out our announcement here.

Feature New

🎟️ Introducing Charitable Events: Sell Tickets Inside Your Campaigns!

Most nonprofits sell event tickets in one tool and collect donations in another, which leaves two sets of reports and a manual match at the end of the year. Charitable Events brings both together, selling tickets through the same donation forms and payment gateways you already run in Charitable. Why this is important:

  • 🎟️ Every ticket is a donation: Ticket sales run through the gateway you already use and count toward the campaign goal, with everything managed under Charitable » Events.
  • 📱 QR check-in from any phone: Each attendee gets their own QR code on the receipt, and volunteers scan at the door through a check-in link that needs no WordPress account.
  • 🧾 Receipts ready for tax time: Give each ticket type a fair market value, and Charitable puts the correct tax-deductible amount on every donor receipt.
  • 📋 Attendee details at checkout: Ask every guest for a meal choice, shirt size, or access needs, with a separate attendee record created for each ticket.
  • 🗓️ Blocks and calendars included: Three editor blocks plus Sugar Calendar and The Events Calendar support put your events where supporters already look.

Check out our announcement here.

ai New

🚀 Unleash AI Power in Charitable!

Your AI assistant can now build, edit, and manage your Charitable fundraising campaigns directly — just by asking. With Charitable Pro adding write support for the WordPress Abilities API, tools like ChatGPT, Claude, and Cursor can handle full administrative actions safely through MCP. Why this is important:

  • 🤖 Campaign creation in plain language: Prompt your assistant with a goal like “Set up a fundraiser for the shelter with a $5,000 goal”, and it builds a real draft campaign complete with suggested donation tiers.
  • 🎨 Instant donation form tweaks: Add custom fields, change button colors, or reorder elements without diving into form settings.
  • 📝 Offline gift logging: Tell your assistant about cash or check gifts, and it will match donor emails and record transactions into your history.
  • 🛡️ Safety and control by default: Write access stays strictly off until turned on in Charitable » Tools » AI MCP, keeping read-only reporting safe by default.
  • 📜 Full audit logging: Every change made by an AI assistant is tracked under Charitable » Tools » Logs, so you always know who (or what) updated your site.

Check out our announcement here.