Charitable Documentation

Learn how to make the most of Charitable with clear, step-by-step instructions.

How to Set Up Cash App in Charitable

Enabling Cash App payments provides your donors with a convenient and secure way to donate quickly from their phones.

This tutorial will guide you through the process of setting up Cash App payments in Charitable.

Cash App payments can be enabled through the Stripe payment gateway within Charitable.

Note: The Cash App payment method is available exclusively for Stripe accounts registered in the United States.

Step 1: Enabling Stripe Payments

Before you can enable Cash App payments, you must first ensure that Stripe is enabled within Charitable.

In your WordPress dashboard, navigate to Charitable » Settings » Payment Gateways tab.

If Stripe is not already enabled, activate it. Then follow our guide to connect your Stripe account to Charitable.

After enabling Stripe and saving your changes, click the ‘Gateway Settings’ button.

This will open the Stripe configuration page where you can manage various payment methods, including Cash App.

Stripe gateway settings

We recommend turning on Test Mode and saving your changes. This will allow you to thoroughly test the payment process without processing real transactions.

Step 2: Accessing Gateway Settings

Inside the Gateway Settings page, enable Cash App from the list of available payment methods. All you have to do is click the toggle siwtch to turn it on.

Enable CashApp

On the same page, you can also configure other Stripe settings like Express Checkout and Stripe Checkout.

You can also choose the layout of your credit card fields and how they appear on your donation form.

Credit card field formats in donation form

Next, you’ll need to add your statement descriptor. This is the description that will appear on your donors’ bank statements. By default, it shows the campaign title.

Below the statement descriptor settings, you’ll find fields to add your Stripe Live Key and Live Publishable Key, as well as your Test Keys if using Test Mode.

Stripe keys

Remember to save your settings by clicking the ‘Save Changes’ button after making any modifications.

Step 3: Testing Your Cash App Setup

Once you’ve saved your settings, it’s time to test your Cash App integration!

Navigate to a campaign page on your website. Initiate a donation to access the donation form.

In the Payment section, you should now see Cash App as a payment option.

Cash App in payment form

If you don’t see it immediately, a dropdown menu with additional payment options will be available.

Select Cash App here.

Dropdown menu for more payment options

A Cash App QR code will appear, prompting you to scan with your phone’s camera to pay. Follow the on-screen instructions to complete the donation.

If you are using test mode, you can simulate a scan.

Scan Cash App page

This will take you to the Cash App Pay test payment page.

Here, you can authorize a test payment and even check a fail test payment.

Cash App Pay test payment

When your payment is successful, you’ll see the donation receipt appear on screen.

Cash App donation receipt

Congratulations! You have successfully set up and tested Cash App via Charitable!

Viewing Your Cash App Donations

Now that you’ve successfully set up Cash App, let’s explore how to view and manage your donations.

You can find all your donation records under Charitable » Donations. Here, all donations are organized neatly for easy access.

Cash App Payment method used in donations tab

You’ll see key information like the donor’s name, the donation amount, the payment gateway used – in this case, Cash App (Stripe), the campaign name, the date of the donation, and the payment status.

If you click to view or edit a specific donation record, you’ll find detailed payment method information, including the specifics of the Cash App transaction. This allows you to easily review and track payments received via this method.

Cash App payment method in donation record

That’s it! You now know how to set up and view your Cash App donations within Charitable.

FAQs – Cash App Payments in Charitable

Here are some frequently asked questions regarding setting up and using Cash App payments in Charitable:

What is Cash App?

Cash App is a secure payment method that allows donors to make donations directly from their phone.

Do I need a separate account to process Cash App?

No, you can process Cash App payments through your existing Stripe account.

What information do you need to provide to enable Cash App?

You will need your Stripe live keys (if applicable) and to ensure Stripe is enabled.

What is a QR code?

A QR code is a code that can be scanned with your phone’s camera to quickly make a payment.

How can I test Cash App Payments?

You can use Stripe’s test mode to simulate a scan and check a success or fail payment.

Where can I view my donation records?

You can view all donations under Charitable » Donations.

Interested in offering more payment options to your donors? See our list of payment integrations »

Still have questions? We’re here to help!

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ambassadors New

🖨️ Introducing Fliers and Posters: Raise Money Away From the Screen!

A lot of peer-to-peer fundraising happens away from a screen: at the finish line of a 5K, on a school noticeboard, in an office kitchen. Charitable Ambassadors 3.4.7 adds 2 printables, a fundraiser flier carrying each fundraiser’s own story and QR code, and a recruitment poster that signs new fundraisers up. Both open as a normal web page and print straight from the browser. Why this is important:

  • 🏁 A flier for every fundraiser: Each one carries that fundraiser’s own photo, story and goal, with a QR code that opens their page rather than your main campaign.
  • 📌 A poster that recruits: It shows “Now Recruiting” above your campaign name with a large QR code that opens your sign-up form, so someone can start fundraising without waiting on a link from you.
  • 🪄 No design tool needed: Both printables render as a normal web page and print from the browser, with no PDF plugin and no designer.
  • 📄 2 flier layouts: Hand out carries the full story for giving to friends and family, and Post up carries a short hook with 5 tear-off tabs for a noticeboard.
  • 🛡️ Off until you switch it on: Fliers stay off after the update until you enable them under Charitable » Ambassadors » Other » Fliers, and only the owner or an administrator can open one.

Check out our announcement here.

Improvement Payments

💸 Introducing Tiered Rates for Fee Relief: Match the Ask to the Gift!

Fee Relief asks your donors one short question at checkout: would you like to cover the processing fee on this gift? Until now that question used a single rate for every donation on a gateway, so a $10 gift and a $500 gift were asked for the same percentage. Fee Relief 1.3.0 lets you set as many donation bands as you like, each carrying its own rate. Why this is important:

  • 🪙 Gentler on small gifts: A fixed transaction cost is a far bigger share of a $10 donation than a $500 one, so bands let you ask for less at the bottom.
  • 🎚️ As many bands as you need: Each band carries its own percentage and its own fixed amount, and the top band runs on with no upper limit.
  • 🛑 An optional ceiling: A Maximum fee field stops any donor being asked for more than a number you choose, however large the gift.
  • 🔌 Set per payment gateway: Stripe can run on four bands while Windcave and Payfast stay on a single rate, because bands belong to a gateway and not to your whole site.
  • 🛡️ Nothing changes until you say so: Your current rates stay exactly as they are until you switch Use Tiered Rates on under Charitable » Settings » Advanced » Fee Relief.

Check out our announcement here.

Donations Improvement

📊 Your Pro Dashboard Can Now Compare, Export, and Score!

Most fundraising dashboards only tell you how much you have raised. Charitable Pro 1.8.19 rebuilds the dashboard and the Reports Overview around the harder questions: whether anything is broken, whether this period beat the last one, and which single change would make the most difference today. Why this is important:

  • 📈 Every figure has a trend: Pick a period and the tiles and the chart move together, with each total shown against the previous period.
  • 🗓️ Charts that stay readable: Short ranges group donations day by day, while longer ranges group by week or month, so a full year reads as a curve instead of a flat line.
  • 🔀 Compare any 2 periods: Not just consecutive ones, so you can ask how this December did against last December. That matters because fundraising is seasonal.
  • 📤 Export the whole summary: Send the full overview out as CSV or PDF, ready for a board pack or a funder report.
  • 🎯 Score your setup for free: Have your fundraising setup scored, so the one change worth making next is the one you can see.

Check out our announcement here.

Feature New

🎟️ Introducing Charitable Events: Sell Tickets Inside Your Campaigns!

Most nonprofits sell event tickets in one tool and collect donations in another, which leaves two sets of reports and a manual match at the end of the year. Charitable Events brings both together, selling tickets through the same donation forms and payment gateways you already run in Charitable. Why this is important:

  • 🎟️ Every ticket is a donation: Ticket sales run through the gateway you already use and count toward the campaign goal, with everything managed under Charitable » Events.
  • 📱 QR check-in from any phone: Each attendee gets their own QR code on the receipt, and volunteers scan at the door through a check-in link that needs no WordPress account.
  • 🧾 Receipts ready for tax time: Give each ticket type a fair market value, and Charitable puts the correct tax-deductible amount on every donor receipt.
  • 📋 Attendee details at checkout: Ask every guest for a meal choice, shirt size, or access needs, with a separate attendee record created for each ticket.
  • 🗓️ Blocks and calendars included: Three editor blocks plus Sugar Calendar and The Events Calendar support put your events where supporters already look.

Check out our announcement here.

ai New

🚀 Unleash AI Power in Charitable!

Your AI assistant can now build, edit, and manage your Charitable fundraising campaigns directly — just by asking. With Charitable Pro adding write support for the WordPress Abilities API, tools like ChatGPT, Claude, and Cursor can handle full administrative actions safely through MCP. Why this is important:

  • 🤖 Campaign creation in plain language: Prompt your assistant with a goal like “Set up a fundraiser for the shelter with a $5,000 goal”, and it builds a real draft campaign complete with suggested donation tiers.
  • 🎨 Instant donation form tweaks: Add custom fields, change button colors, or reorder elements without diving into form settings.
  • 📝 Offline gift logging: Tell your assistant about cash or check gifts, and it will match donor emails and record transactions into your history.
  • 🛡️ Safety and control by default: Write access stays strictly off until turned on in Charitable » Tools » AI MCP, keeping read-only reporting safe by default.
  • 📜 Full audit logging: Every change made by an AI assistant is tracked under Charitable » Tools » Logs, so you always know who (or what) updated your site.

Check out our announcement here.