Charitable Documentation

Learn how to make the most of Charitable with clear, step-by-step instructions.

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Get Started with Charitable

If you’re new to Charitable we’ve put together a simple step-by-step guide just for you. For more advanced users, check out our documentation.

1. Installing Charitable

Charitable is a free WordPress plugin, so the simplest way to install it is via the WordPress dashboard.

  1. Inside your WordPress dashboard, click on Plugins Add New.
  2. In the search bar, type “Charitable”. Hit Enter on your keyboard.
  3. You will see Charitable listed. Click the Install Now button.
  4. After installing the plugin, you need to activate it. Click the Activate Now link after installing.

2. Charitable Settings

Once Charitable is installed, go to Charitable > Settings:

  1. Select your “Base Country” from the drop-down options.
  2. Select your “Currency” from the drop-down options.
  3. If required, select your “Currency Format”, “Decimal Separator”, “Thousands Separator”, and “Number of Decimals”.

The next section on the General Settings page is the Donation Form Display Options. Here you can select from the drop-down options to display the donation form “On a separate page”, “On the same page”, or to “Reveal in a modal”.

Customizer Settings

Charitable comes with a few settings that you will find in the WordPress Customizer. To change these settings, go to Appearance > Customize, then click on the Charitable tab. From here you can:

  • Change the highlight colour
  • Choose to show only required fields in the donation form
  • Add User Privacy and Terms & Conditions to the donation form

3. Payment Gateways

Charitable provides two payment gateways out of the box – PayPal and Offline Donations.

Activating Payment Gateways

Go to Charitable > Settings > Payment Gateways. To enable a gateway, click on the Enable Gateway button. Once a gateway is enabled, this button is replaced by a Disable Gateway button which can be clicked to turn off the payment gateway.

Configuring Offline Donations

To configure Offline Donations, click on the Gateway Settings button for the “Offline” payment gateway. Here you can change the label which is shown on the donation form, and you can add instructions for your donors. For example, if you wanted donors to donate via Bank Transfer, you would add Bank Transfer details here. Then click Save Changes and you’re done.

Configuring PayPal

PayPal requires more setup, so we have included detailed instructions here:

Additional Payment Gateways

You can purchase additional payment gateway extensions for Stripe, Authorize.Net, Windcave, Payfast (South Africa), and PayUMoney (India).

4. Emails

Next, you’ll need to enable emails. Go to Charitable > Settings > Emails.

By default, emails will be disabled. Enable each one by clicking Enable Email.

If you’re not using “Offline Donations” then you don’t need to enable the “Donor: Offline Donation Receipt” and “Admin: New Offline Donation Notification” emails.

Customizing Emails

To customize the content of an email, click Email Settings next to the email you wish to customize. Below the “Email Body” you’ll see a list of shortcodes which can be used to insert content into the email. HTML can be used to insert and format content.

You can preview the email by clicking Preview Email at the bottom of the page. Once you’re finished, be sure to click Save Changes.

5. Creating Campaigns

Charitable is a campaign-based plugin, so in order to accept donations you’ll need to create a campaign.

Just want a simple donation form? Check out section 7.

Watch the video to see how easy it is to create a campaign, or read the detailed instructions here.

6. Displaying Campaigns

If you have multiple campaigns, you may want to display them as a collection within your posts or pages. You can do that with the [campaigns] shortcode, here’s how:

7. Simple Donation Form

Don’t want a campaign? Just want a simple donation form?

To do that, you still create a campaign but leave the “Goal” and “End date” blank which makes them ongoing.

Now you probably want your users to visit a Donate page instead of the campaign page. You can do that by adding the donation form to a different page:

Next Steps

Customizing Charitable

Here are some basic customizations that are commonly requested:

Translating Charitable

If you would like to translate Charitable into your language, there are several ways you can do so:

Troubleshooting

Still have questions? We’re here to help!

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New templates

🤩 New Beacon Campaign Templates w/ “Hero” Block!

With the new Beacon Campaign Templates for Charitable Pro, you can launch a stunning, full-width fundraising page that instantly captures visitor attention above the fold.

Fundraising page header for Save Maple Grove Park with a donation widget and a small square photo of a sunlit tree thumbnail on the left.

🔦 Above-the-Fold Impact: Lead with a full-width hero image, your logo, and your goal with a donation widget locked right on top of the banner so your ask and momentum register instantly without scrolling.

📐 Two Flexible Layouts: Choose between a structured two-column layout for side-by-side storytelling and supporting details, or a clean one-column view designed for uninterrupted long-form narratives.

⚡ All-in-One Hero Field: Powered by the new Campaign Hero field, bringing background media, live progress bars, custom donation amounts, and recurring giving tabs together into a single cohesive block that can be dropped into any layout.

🎨 Automatic Theme Matching: The hero banner and donation widget automatically inherit your campaign theme’s button and accent colors, ensuring your entire presentation stays beautifully on-brand without touching a line of CSS.

Learn more here.

donation form Feature New

📝 Donation Form Block: Embed a Working Donation Form Anywhere

With the new Donation Form Block for Charitable Pro, you can drop a fully working donation form directly onto any page or post in the WordPress block editor. No redirects, no page reloads, and zero friction between reading your story and making a contribution.

📝 Drop Forms Anywhere: Place a working form directly onto your homepage, inside a story-driven blog post, on a dedicated landing page, or within a campaign announcement.

🎯 Dynamic Campaign Binding: Easily choose a specific campaign from the block sidebar or set it to automatically bind to whichever campaign is currently being viewed.

📐 Full vs. Minimal Form Views: Switch between a full layout or a compact minimal view to perfectly fit sidebars, narrow columns, or wide landing pages.

🎨 Scoped No-Code Styling: Customize typography, container spacing, border radius, amount buttons, and accent colors independently for every form instance without touching a line of CSS.

Learn more here.

ambassadors New

👤 Creator Profiles: Put a Face to Every Peer-to-Peer Campaign

Ambassadors 3.3.0 now provies Creator Profiles — giving your supporters a permanent, shareable public home that turns one-time fundraisers into ongoing relationships.

👤 Public Creator Pages: Give every fundraiser an instant, clean landing page at /creator/their-name/ to showcase their custom avatar, bio, and a browsable grid of their campaigns.

📊 Proof of Impact: Boost donor trust by displaying site-wide milestones on the profile—like total funds raised and total donor counts.

💳 Interactive Hover Cards: When donors hover over a creator’s name on a campaign page, a compact card expands with their bio and social handles right at the moment of decision.

📍 Responsible Location Sharing: Allow creators to safely show local supporters where they are based using only city, state, and country details.

🛠️ Self-Serve Customization: Fundraisers can update their own profiles and link up to six social networks directly from the My Campaigns hub, saving you admin time.

Ready to empower your advocates? Update to Ambassadors 3.3.0 and turn on “Enable Public Creator Page” today!

Improvement Payments

📱 Turn Mobile Scrollers Into Donors: Meet Charitable’s Mollie Upgrade

Losing mobile supporters because they hate typing out long card numbers on their phones? Charitable’s updated Mollie integration features:

⚡ One-Tap Wallet Checkout: Enable donors to complete their gifts instantly using Apple Pay or Google Pay with a simple face scan, fingerprint, or tap.

💰 No Extra PCI Burden: Skip complex domain verification and security compliance since all wallet transactions run safely through Mollie’s hosted checkout.

🛠️ Custom Cancel Routing: Keep the experience predictable by automatically sending donors who back out to your cancellation page, or use developer filters to route them to a custom page.

Visit this page to learn more.

ambassadors improved New

Moderation and Directory Screens In Ambassadors 3.0

Ambassadors 3.0 has new features: moderation and directory screens… now easily see those who are earning donations on your peer to peer network – including campaign creators that might need to be verified – all in one place. Generate reports, email ambassadors and campaign creators directly and more.

🚀 See when campaign creators and ambassadors have updated their campaigns, what donors/donation they have brought in and more.

🎉 Manually add ambassadors and campaign creators, and approve them in one-click!

Visit this page to learn more.