Skip to content

Invalid License Key

If you have added your license key but you’re getting an error message saying “This license is not valid”, try these steps to troubleshoot:

  1. Firstly, double check that the license key is correct.
  2. Next, try deleting the license key and clicking Save Changes. Then re-enter the license key and click Save & Re-check All Licenses.
  3. If you’re still getting an error, you can use a little plugin called Charitable License Tester, which can be downloaded from: After you install it, just go to You’ll see a form where you can enter your license key. That will provide a whole bunch of information about the request taking place between your site and ours. Please send us the link once you have set it up and entered your license key.